Understanding Responsible Gaming

People play video games for a myriad of reasons, such as for enjoyment, to fill spare time, or as a method of relaxation. Whatever your motivation for gaming, our goal is to provide a secure and pleasurable environment. This includes opportunities for responsible gaming, whether that means setting boundaries or pausing your gaming activities. Although video gaming can be a delightful aspect of a well-rounded lifestyle, Tangelo Games is aware that even positive activities can be overdone

Our platform offers social casino-style games, but it's crucial to note that these do not constitute actual gambling, nor do they provide chances to win real-world monetary prizes. Success in our social casino-style games is not an indicator of potential success in real gambling. Access to and participation in our social casino-style games is restricted to individuals aged 21 and above.

Identifying Potential Gaming Issues

If you, or someone close to you, have doubts about your gaming habits, it's worthwhile to reflect on the following questions. This list isn't exhaustive, nor is it a substitute for professional medical or psychological evaluations. However, answering 'yes' to any of these questions might indicate a need to reconsider your gaming habits, take a break, or seek advice from a trusted professional:

• Does your gaming interfere with your professional responsibilities?
• Are your domestic relationships suffering due to gaming?
• Have you lost interest in previously enjoyable activities, preferring gaming instead?
• Is limiting your gaming time challenging for you?
• Have feelings of sadness or regret ever followed your gaming sessions?
• Does gaming diminish your motivation or productivity?
• Do you spend more on gaming than you can afford?
• Are you secretive or untruthful about the time or money spent on gaming?
• Do real-life issues prompt you to game more?
• Have thoughts of self-harm ever been linked to your gaming activities?

Actions for Taking a Break

Your well-being should always be a priority. If you're concerned about the time invested in our games, mobile applications, or websites, please reach out to our customer support.

Tracking Your Gaming Time

Keeping an eye on the time you dedicate to gaming, including Tangelo Games, is an effective way to gauge its impact on your life. Many mobile devices offer built-in features for this purpose. For instance:

• For Apple device usage tracking, visit this link: https://support.apple.com/en-us/ht208982
• For Android device usage tracking, visit this link: https://support.google.com/android/answer/9346420
• For other devices, contact our customer support for more guidance.

Managing Game Notifications

Consider disabling game notifications on your devices. For guidance on this:

• To disable notifications on Apple devices, visit: https://support.apple.com/en-gb/ht201925
• To disable notifications on Android devices, visit: https://support.google.com/chrome/answer/3220216
• For Facebook app or game notifications, visit: https://www.facebook.com/help/476337625740088?cms_platform=www&helpref=platform_switcher

Using Third-Party Blocking Software

Third-party software can block access to specific apps or websites. These tools vary in cost and functionality. For mobile device options, check the Apple App Store or Google Play. Note that Tangelo Games does not endorse specific third-party software.

Permanently Disabling Your Account

If concerns about spending lead you to consider disabling your account, contact our customer support.

Controlling Your Gaming Expenses
Restricting In-App Purchases

Although our social casino-style games are free, they include optional in-app purchases. You can disable or limit these purchases through your device settings.

• For Apple device settings, visit: https://support.apple.com/en-us/ht204396
• For Android device settings, visit: https://support.google.com/googleplay/answer/1626831?hl=en

Seeking Additional Help

The following resources may be beneficial if you're looking to learn more about responsible gaming or need additional support:

• Smart Social Gamers: http://smartsocialgamers.org
• CheckPoint: https://checkpointorg.com/about-page
• National Institute of Mental Health (U.S.): https://www.nimh.nih.gov/health/find-help/index.shtml#part_150430

IMPORTANT:

For immediate professional help regarding self-harm thoughts, refer to this list of global suicide prevention centers: https://www.iasp.info/resources/crisis_centres/

Self-Exclusion Policy

Gaming should be enjoyable and safe. Tangelo Games offers a Self-Exclusion Policy to help maintain this balance. This policy allows you to permanently exclude yourself from our games.

For any reason — whether struggling with gaming control, negative life impacts, or a desire to close your Tangelo Games account — you can request a permanent account ban through our Customer Service. Once a ban is in place, access to our app will be blocked.

Please note, all bans are irreversible, whether self-requested or imposed by Tangelo Games.

Future attempts to create new accounts linked to you might also be banned, in line with our policies.